Taking a page from major enterprise software providers like Oracle and SAP, <A HREF="http://www.infoworld.com/article/07/10/26/Microsoft-business-ready-customer-care_1.html?source=rss&url=http://www.infoworld.com/article/07/10/26/Microsoft-business-ready-customer-care_1.html">Microsoft announced Business Ready Customer Care,</A> an initiative that includes major enhancements to its maintenance and support program for Microsoft Dynamics, ERP and CRM, applications.
The customer support initiative does three things: Extends for five years the time over which Microsoft will support its products; offers more creative financing solutions for buying its CRM and ERP products, and promises to create a more transparent environment for its channel partners and their customers about future upgrades and products.
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