Microsoft announced the general availability of <A HREF="http://www.microsoft.com/presspass/press/2005/dec05/12-05CRM30UmbrellaPR.mspx">Microsoft Dynamics CRM 3.0,</A> the highly anticipated new release of Microsoft's customer relationship management solution for small businesses, midsize companies, and large enterprises. Microsoft CRM provides a complete suite of powerful marketing, sales and service capabilities, all with a familiar and consistent user experience based on Microsoft Office and Microsoft Office Outlook. Extensive new configuration, customization and integration capabilities make it easy for customers and partners to deploy highly tailored solutions that drive measurable business results and offer a low total cost of ownership.
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