The new Unicode format for Outlook personal store files has a number of advantages. However, there are instances where the Unicode format may not be the default and a registry hack can convince Outlook 2003 to create a Unicode PST anyway. This article tells you how.

A couple of weeks ago, David lamented that BCM (Business Contact Manager) won’t work with Exchange server accounts in your profile unless you use Small Business Server 2003. That’s the official word out of Redmond, but logic says if it works with SBS (Small Business Server), it must work with any Exchange account. This article points to a very useful resource with the necessary steps.

Data is a company’s most valuable asset. But if you’re opening a drawer in your desk to search for a back-up tape with a handwritten label that says "September 2002" to find important business information, you may want to take another look at your data protection strategy.

Outlook and ACT! have always had a somewhat cordial relationship, but with ACT! 6.0, the integration between ACT! and Outlook got much more tightly coupled. This article will show you how it works and some steps you can take when you encounter problems.

You’ve been using the new BCM (Business Contact Manager) with Outlook 2003 for several months and, by now, you have a huge database built up. You know you need to back it up and BCM includes a simple to use backup (and restore) routine you can access using the File, Business Database menu, but how do you recover the database if you forget to back it up or don’t back it up often enough and your computer crashes? This article explains what to do.

While some personal email usage may be okay, companies should make it clear that company email is specifically for business communications. By explicitly prohibiting racist or sexist language, chain letters or pornography and other offensive material, companies can reduce their liability. To learn more about e-policies, read this important article by Dave Hunt.

Ann James works for a company that specializes in managing the flow of email messages. She’s had experience dealing with electronic forensics to respond to an emergency situation like terrorism. This article contains a few tips about email content management that may help you in case of emergency.

It’s easy for a mailbox to grow to an uncontrollable size when you use NewsGator to pull RSS feeds, get a lot of unsolicted email, or just get a ton of mail. Fortunately, it’s also easy to automatically delete old messages from specific folders using AutoArchive or, for Exchange server mailboxes, Mailbox Manager. This article will show you how.

A common request from Outlook users is how to use rules to filter out messages with attachments. This can be an added protection against viruses and other dangerous files that might arrive in your inbox. This week’s tip tells you how.

Many users have problems enabling Outlook 2003 to talk to an Exchange server using RPC over HTTP. In this week’s tip, we give you some great resources to make it work.