Friday, July 25, 2003

Fixed online store

It's been an interesting maintenance day here at ZATZ. After the Verizon folks left, we found that we were unable to correctly access the online store. At first, we were convinced mySQL didn't like us (since that's the error we got). However, once logging onto the server machine, we tried to ping outside sites like Google, and then our own internal router, and consistently got this message: "PING: transmit failed, error code 65." After visiting Microsoft's knowledgebase, we were even more confused. According to Microsoft, the error occurs if ZoneAlarm is running and blocking a port. OK, that makes sense -- except we weren't running ZoneAlarm. Uh, except we were. Apparently, we must have left it running back during our intrusion fighting days a month or so ago, and something between Verizon's visit and the network maintenance set it off. That something was a reboot (which we haven't done in a month or so). Moral of the story: if Microsoft's knowledgebase suggests something, no matter how unprobably, at least spend a moment or two to check it out.

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