<p>Crow Canyon Software announces the release of two new reporting tools for its Service Desk, Customer Support, and Asset Tracking applications for Microsoft SharePoint. These tools provide robust reporting and analytical capabilities for Crow Canyon's applications. They can also be adapted to work with other SharePoint list and library data. Both work with SharePoint 2010 and 2013.</p><p>Crow Canyon's Calculated Tables Web Part allows the creation of tables, graphs, and charts for SharePoint lists and other data while in SharePoint. This tool powers robust and informative dashboards and workspaces for the monitoring of help desk, call centers, customer service, order tracking, asset management, and more.</p><p>Crow Canyon's Microsoft Access Reporting Tool for SharePoint provides reporting and analysis on SharePoint lists from within Microsoft Access. Leveraging the capabilities of Access, along with SharePoint-specific custom coding, the tool builds reports on list item statistics.</p><p>The tools can be used in conjunction with Crow Canyon's applications for SharePoint to create reports on help desk, customer support, and asset management queues. Reports such as initial call response, time to close, SLA compliance, technician performance, average ticket volumes, and more can easily be generated. These reports provide critical details on performance and load, as well as identify the source of issues. These tools are ideal for use in help desks, call centers, and other service desk environments.</p><p><a href="http://www.prweb.com/releases/2014/02/prweb11546554.htm">Keep reading...</a></p>