<p>Australia's Knowledge Partners has implemented and delivered an enterprise content management (ECM) solution from OpenText to Healthdirect Australia, a publicly funded procurer and provider of telephone and online health information and advice services. The OpenText ECM Suite is now being used to support many essential functions in the rapidly growing organisation.</p><p>Healthdirect Australia is a COAG (council of Australian Governments) company and is jointly owned by the Commonwealth and the States and Territories.</p><p>Its main service, the healthdirect Australia 24-hour nurse triage health advice and information telephone service was established in 2006. A public tender for an ECM platform was issued in August 2011. At the time, record-keeping and information management within Health Direct was primarily an individual responsibility for each of the organisation's staff.</p><p>The IT department provided the core management and control of records, documents and information using the intranet and network drives to capture, track and manage records of transient and permanent value. No archival or disposition procedures were being undertaken at the time.</p><p><a href="http://idm.net.au/article/009614-ecm-delivers-healthdirect">Keep reading...</a></p>