<p>I use Google's Gmail and recently a new version appeared, which I found confusing. There was provision to revert to the old format but it would not let me do so and I had to wait for my neighbour to come home to help out. I find this infuriating and there is no phone number to contact these people.J Toplis, by email</p><p>It is a little unrealistic to expect a service like Gmail not to change from time to time, as new features and options are added; some of them are actually quite useful. Bear in mind also that Gmail is free (well, supported by advertising) but this means they can do pretty much what they like.</p><p>The chances of you speaking to a real person on this matter are frankly small to non-existent. To be fair Google does invite online feedback and comment, and have been known to respond to user suggestions. You can add your two-penneth to the debate through the Gmail Suggestion box, and there are plenty of online forums, including its own Community Help Forum.</p><p>This is a good place to air your grievances, seek help from other users; you may even hear from a Google insider, they monitor the conversations and frequently chip in with advice.</p><p><a href="http://www.telegraph.co.uk/technology/advice/10064872/How-do-I-stop-Gmail-from-updating.html">Keep reading...</a></p>