<p>This week marked the second in our monthlong focus on customer communities. We also saw some critical views of the ever so popular SharePoint is it maybe not the end all, be all so many of us thought it was? Top Customer Experience Article</p><p>Simply having a Facebook or Twitter page is not the answer. As we move away from social strategies based solely on likes and tweets, we move into the realm of Customer Communities. So what are the benefits of hosting a customer community within your business? Are you seeing them? Find out in Wendy Lea's 5 Signs Your Customer Community Is Working and The Metrics to Prove It:</p><p>Many businesses host their own customer communities because they realize the improved experience these communities provide to customers and prospects. But most companies are failing to realize the full potential of customer communities for their businesses." The Contenders Top Social Business Article</p><p>Rich Blank (@getrichieb) dares to ask the question whether or not SharePoint has lived up to its promise of being the ultimate enterprise collaboration platform in his article Is SharePoint a Failed Vision for Collaboration?</p><p><a href="http://www.cmswire.com/cms/customer-experience/weekend-reads-customer-community-metrics-sharepoint-not-all-its-cracked-up-to-be-020449.php">Keep reading...</a></p>