Thursday, March 8, 2012

Jive Targets Social CRM Market with Customer Service Solution

The social software company says a key differentiator for its solution is the ability to support both external customer communities and internal communities where customer service agents can share expertise and collaborate to resolve customer issues. As Forrester Research analyst Kate Leggett pointed out in a recent Enterprise Apps Today...

<A HREF="http://www.enterpriseappstoday.com/crm/jive-targets-social-crm-market-with-customer-service-solution.html">Read More</A>

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