<A target="_blank" href="http://www.cnn.com/2010/LIVING/worklife/05/03/cb.got.email.rage/index.html?eref=rss_tech&utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+rss%2Fcnn_tech+%28RSS%3A+Technology%29">Do you get annoyed when e-mails arrive in ALL CAPS or filled with exclamation points?</A> This article has a few pointers to help you stay calm and avoid escalating the issue.