Job Summary: This position provides customer service support through enrollment verification and data submission requests. CSR will take incoming and make outbound calls to verify enrollments, request data, and document phone calls in customer based tracking system. Primary Duties and Responsibilities: Provide exceptional customer service and support Take incoming calls…

Thunderbird is probably the most popular open source email, calendar, and contact management app. It’s basically an open source answer to Microsoft Outlook, capable of running on Linux, Mac, and Windows computers. But desktop email clients aren’t as popular as they once were, with many email users just logging into…

Although taking a few months longer than expected, Automattic and the volunteer developers have finally released version 3.4 of the widely used WordPress blogging platform. Those who upgrade to the new edition will enjoy such features as the ability to test themes before applying them to the entire blog site and…

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Q: My email account was down for a couple weeks, probably because I messed up the password. I tried several times to unblock the account, to no avail. So I Googled "Hotmail tech support" and several phone numbers came up. I called one and an Indian-sounding guy took control of…

One year on since Microsoft launched Office 365 the vendor has released Office 365 forEducation, a cloud suite free for its education customers. Early adopters in the UK include University of Dundee, Westminster University andThe Schools Network (formerly SSAT). The Scottish Government has committed to using Microsoft’s Office 365 for Education, in The…

Damien Duff has been reflecting on the end of a dream after the Republic of Ireland’s bruising defeat by Spain. Thursday night’s 4-0 drubbing in Gdansk means Ireland’s involvement at Euro 2012 will come to an end with the final whistle against Italy on Monday evening, a far cry from Duff…

Microsoft plans to release ninesecurity bulletins July 10 to cover 16 vulnerabilities as part of the monthlyPatch Tuesday software fixes. According to Microsoft, three of the bulletinsare rated "critical," and deal with issues affecting Windows andInternet Explorer. The remaining six bulletins are classified by Microsoft as"important," and involve issues affecting Microsoft Office,…

If you like SharePoint and let’s face it, here at CMSWire we do you’re going to like Sharegate and its migration products. This week, the Montreal-based company has just added a new product, Copy Exchange Public Folders to SharePoint, to its other migration capabilities. Sharegate and SharePoint But let’s start…

WASHINGTON The Etch A Sketch candidate Mitt Romney has now flipped on Eric Fehrstrom’s gafferiffic claim about Obamacare being a penalty, not a tax. As you see below, the Wall Street Journal has already proclaimed if he’s undone this was the undoing. If Mitt Romney loses his run for the…