When the news broke that TTC chair Karen Stintz and vice-chair Glenn De Baeremaeker would be unveiling an ambitious new transit plan, Mayor Rob Ford's senior staff deployed their go-to communications tactic. They refused to make the mayor available, refused to provide an official statement and dispatched a friendly councillor,...

<A HREF="http://www.theglobeandmail.com/news/toronto/messaging-and-memos-an-inside-look-at-the-ford-nation-playbook/article4416760/">Read More</A>