Monday, September 1, 2003

What to do when Outlook won’t let you resend a message

THIS WEEK'S POWERTIP

By David Gewirtz

Each week, I get a regular stream of email. Buried in that mail, amidst the very much appreciated offers for bodily improvements, are the articles submitted by our authors. Most of the time, I forward them to Senior Editor Steve Niles for review. But sometimes, like when they're chock full of Word attachments, it's easier to do a resend.

Unfortunately, sometimes Outlook won't let you resend a message, saying "You do not have the permission to send the message on behalf of the specified user," as shown in Figure A.

FIGURE A

Outlook won't let you send the message, even though you think it's from you. (click for larger image)

Now, I don't know about you, but I'm not sending that message on behalf of the "specified user." I'm sending it because I want it to go to Steve.

Fortunately, it's easy to fix the problem.

It turns out, for reasons beyond my understanding, Outlook sometimes insists that when you resend a message, it's not from you, it's from the original sender. And then, since you're not the original sender, Outlook says you're not allowed to send it.

Well, duh!

In order to resend the message, you're going to have to bash Outlook in the head a few times and convince it you're sending the message from you, and not from the original sender. OK, maybe without the bashing.

To do this, open the message you want to resend. Select Resend This Message from the Action menu. But now, before clicking on that pretty lil' Send button, go to the View menu, as shown in Figure B, and choose From Field. Now, you'll see a From field in your message header.

FIGURE B

To resolve this identity crisis, select From Field from the View menu. (click for larger image)

Surprise, the from address isn't yours, it's the other guy's. Simply delete the other guy's email address (you don't even need to stick yours in there), and you're good to go. Press Send and watch Outlook do what you wanted it to do from the beginning.

Ain't progress grand?